Privacy Policy

Effective date: November 2025

Y&J Music, LLC (“Y&J,” “us,” “our,” or “we”) respect your privacy and are committed to protecting it through the practices described in this policy. This Privacy Policy (“Privacy Policy” or “Policy”) explains our information collection practices and the rights and choices that you may have in relation to how we collect, use, retain, and disclose your Personal Information when you visit our website at www.pianowithjonny.com or use Y&J platforms, attend our online courses, classes, programs, workshops, or trainings, request Y&J newsletters or other communications, engage us for services, or otherwise interact with us through channels where this Privacy Policy is posted (collectively, the “Services”). Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.

If you are a California resident, please see the Notice to California Residents section of this Privacy Policy for additional information regarding information collection practices.

If you are a Y&J customer and you are based in the European Economic Area (“EEA”) or United Kingdom (“UK”) (“European Customer”), please see the Notice to European Customers section of this Privacy Policy for additional information regarding information collection practices.

Please read this Privacy Policy carefully to understand our policies and practices for collecting, using, and disclosing your Personal Information. This Policy may change from time to time (see Changes to This Privacy Policy), so please check the Privacy Policy periodically for updates.

Our website may contain links to external websites, plug-ins, services, and social networks managed by third parties. When you click on those links or enable these connections, the third parties involved may collect or share information about you. Because we do not control their privacy practices, we encourage you to review each organization’s privacy policies before providing any information. This Policy also notes that we may receive information about you from third parties; however, it does not apply to the ways those parties collect or process your data. Each third party maintains its own information collection practices. We recommend that you read their privacy policies carefully, and if you wish to exercise any rights over data held by those parties, you should contact them directly.

I. Information We Collect

We collect Personal Information (1) that you provide directly to us, (2) from your Device, Internet, and Network Activity, and (3) from other sources, as detailed below. For purposes of this Privacy Policy, “Personal Information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a particular consumer—including information obtained through Device, Internet, and Network Activity. Information derived from Device, Internet, and Network Activity encompasses data that we, our Service Providers, and our other business partners collect about how you interact with our Services online.

Information You Provide Directly to Us

As a Y&J customer, you may provide us with the categories of Personal Information below in the course of our business relationship with you. We may collect the following categories of Personal Information from you in the course of our business, including through your use of the Services or when you contact us, subscribe to our communications or otherwise request information from us:

• Identifiers and Contact Information, such as name, email address, mailing address, company affiliation, phone number, and social media account information.
• Geolocation, such as general geolocation information through your ZIP code or IP address.
• Account Information, such as your username for your Y&J account.
• Audio, Electronic or Visual Information, such as a photograph or video recording, with your consent, when you attend an online or in-person Y&J-hosted event, audio or video recording when you interact with our Services, and contents of your emails or other written communications that you send to us.
• Inferences or preferences we learn or infer about you from other information we have collected about you.
• Other Information that you choose to share with us.

Device, Internet and Network Activity Information

Personal Information derived from Device, Internet and Network Activity we collect may include:

Device Data, such as information about your computer, phone, tablet, or other device you use to access our website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, device and/or browser type, hardware model, internet service provider and/or mobile carrier, operating system, mobile platform, and system configuration information.

Log and Usage Data, including service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our website and which we record in log files. Depending on how you interact with us, this log data may include information about your activity on the website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports, sometimes called “crash dumps” and hardware settings).

Cookies and Other Tracking Technologies, such as first party and third-party products and services to gather traffic statistics using cookies, pixels, or web beacons. A cookie is a small piece of information stored on your device that helps websites and servers recognize you. Y&J, our Service Providers, and other third parties may also use other tracking technologies such as pixels, or transparent GIF files, for website management and visitor tracking.

Some of the technologies we use on our website are strictly necessary for functionality of the site. Others improve functionality but are not strictly necessary. Some cookies help improve the performance of our website (such as by gathering analytics data), while others help provide targeted advertising services to you (like ads that you may be interested in). Some cookies may be used to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Examples of cookies and other tracking technologies we use include

• Necessary Cookies. We use these cookies to make our site function properly.
• Preference Cookies. We use preference cookies to remember your preferences and various settings. Preference cookies remain on your computer or device until you delete them, or they are otherwise removed upon expiration.
• Statistics Cookies (Analytics Cookies). Statistics cookies help us measure the performance of our website, and the usefulness of the content it displays. They also help us analyze website usage patterns.
• Marketing Cookies. We permit certain third-party business partners and advertisers to collect Personal Information through cookies or other similar technologies placed on our website. These companies may use the Personal Information collected through these cookies to track your behavior on our website, gather information about your use of our website, and other online services over time and across different businesses’ websites and services. Additionally, some companies may use information collected to deliver targeted advertisements on behalf of us or other companies, including on other applications, websites, or online services. We are not responsible for the functioning of cookies and other technologies used and placed by third parties on your device. We do not always control third parties’ collection or use of your information to serve targeted advertising. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
• Pixel Tags, Web Beacons, and Transparent GIFs. Pixel tags and web beacons are small graphic images placed on our website pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages.
• Other Technologies. We collect many different types of information from other technologies to improve the quality of our website and the Services we provide. For example, we may collect usage data and other information about the device you use to access our websites, your operating system and/or mobile device type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located.

Strictly necessary cookies are enabled on our website by default. For information about how we respond to web browser signals and other mechanisms that enable consumers to exercise choices about behavioral tracking, see the “Services From Other Parties/Internet-Based Advertising” section below.

Please note that if you block certain cookies from the website, it may not function as intended.

Pages of our website may utilize session replay technologies to analyze user interactions and improve our services. We utilize Microsoft Clarity to track behavioral metrics, heatmaps, and session replays. These tools capture user interactions, such as clicks, mouse movements, and scrolls, helping us measure engagement, diagnose usability issues, and enhance user experience. Website usage data is collected using first- and third-party cookies and other tracking technologies. This data helps us assess the popularity of our products/services, optimize website performance, enhance security, and support advertising efforts. For more details on how Microsoft collects and processes data, please visit the Microsoft Privacy Statement.

We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. For more information, visit www.allaboutdnt.org.

Information Provided By Other Sources

We may receive Personal Information about you from our Service Providers, including technical or billing vendors; data analytics and internet providers; other third-party sources, and other commercially available sources.

II. How We Use Your Information

We use your Personal Information for our business purposes, including to provide and improve our website and provide Services, to respond to your inquiries and requests, to prevent fraud and other criminal activity, for marketing purposes, and for other purposes for which we may notify you. For example, we may use your Personal Information for the following and other purposes as permitted or required by law:

• Administration of customer relationships. We use identifiers, contact information, and other Service-related information to administer our relationship with our customers, including to enable you to participate in interactive features of our Services, to provide customer support, to fulfil orders and customer transactions, updating customer records, and addressing customer inquiries or feedback.
• Sending relevant marketing/informational messages. We use identification data, contact information, Device, Internet and Network Activity Information, and mailing list information to communicate with you by way of email messages to provide you with news, special offers, and general information about other services and events which we offer unless you have opted not to receive such information.
• Improving our website. We use information derived from Device, Internet and Network Activity to improve the content, functionality and user-friendliness of our website.
• Keeping our websites and IT systems and processes safe. We use identification data, contact details, and Device, Internet and Network Activity information, to ensure the security and confidentiality of our website, network, and your data, as well as to prevent illegal activities, including fraud, which could harm you and us.
• Complying with legal requirements – We use identification data, contact details, and financial information to comply with legal and regulatory requirements, including for know your customer, anti-money laundering or fraud detection purposes, other industry-specific regulatory requirements and fulfillment of our ethical obligations. This processing is necessary for the purpose of complying with legal requirements that apply to Y&J.

III. Disclosures of Your Information

We do not sell, share, or otherwise disclose the Personal Information we have collected about you through our Services to third parties unless otherwise stated in this Policy or with your consent. We may disclose your Personal Information to the following categories of recipients:

• With our Service Providers who we utilize to provide or facilitate our Services. A Service Provider is an entity that performs functions on our behalf, and processes Personal Information on our behalf in connection with performing those functions. For example, we may disclose information to Service Providers that help us maintain our website and systems we use to administer our Services. These Service Providers are contractually prohibited from selling or sharing, or otherwise utilizing Personal Information for any purpose other than performing the functions for us that are stated in the contract between us.
• With our business partners, subsidiaries, business units, and other affiliates for legitimate business purposes.
• We may disclose and transfer Personal Information if we are involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, demerger, corporate division, or divisive reorganization, dissolution, bankruptcy, or other change of ownership or control (whether in whole or in part);
• As we believe to be necessary and appropriate. We may also disclose Personal Information: (i) as permitted by law; (ii) if we determine that the disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process; (iii) to protect the legitimate rights, privacy, property, interests or safety of our company or our affiliated entities’ customers, business partners, employees or the general public; (iv) to pursue available remedies or limit damages; (v) to enforce our Terms of Use; and (vi) to respond to an emergency; and,
• With other parties when we have your consent to do so.

IV. Privacy Rights and Choices

You may have certain rights with respect to Personal Information, depending on the applicable data protection laws in your jurisdiction. To the extent these rights apply to you, they may include:

Right to Access Information. You may have the right to request access to your Personal Information and, where technically feasible, request a copy of your Personal Information. You may also have the right to obtain information about how we process or disclose your Personal Information.

Right to Review and Correct Information. You may have the right to request that we correct any inaccurate or incomplete Personal Information we have about you.

Right to Delete Information: You may have the right to request that we delete your Personal Information. Please note that we may not be able to delete certain information depending on legal exceptions or obligations. Please see the Data Security and Retention section below for more information about why we may retain your information.

Right to Opt-Out of Marketing Communications. You may request that we not use your Personal Information to send you certain emails or other marketing communications. You may also unsubscribe from receiving marketing emails from us by clicking on the “Unsubscribe” link found in those emails or submit a ticket with “Privacy Request” in the subject line here. Please note you may not be able to opt-out of all communications as we may need to send you information related to our Services.

Right to Opt-Out of Sale or Sharing / Targeted Advertising. You may request to opt out of the “sharing” (as defined by applicable laws) of Personal Information, specifically with regard to certain types of behavioral or targeted advertising based on information collected about you on non-affiliated websites, applications, or services through cookies or website technologies. Please note that Y&J does not “sell” Personal Information as that term is defined in certain US state consumer data privacy laws such as the California Consumer Privacy Act (CCPA).

Right to Appeal. You may have the right to submit an appeal if you are not satisfied with the outcome of your request. Please send appeals by submitting a ticket with “Privacy Request” in the subject line here.

Exercising Your Rights

If you would like to exercise the rights that are available to residents of the jurisdiction where you reside, please submit a ticket with “Privacy Request” in the subject line here. In order to protect your Personal Information, we may ask you to provide additional information to verify your identity. You may also have the right to submit a request to exercise your rights through an authorized agent, in which case your agent must present signed written permission to act on your behalf. You may be required to independently verify your identity with us and confirm that you have provided authorization to the agent.

V. Notice to California Residents

We provide this notice regarding the categories of Personal Information we may collect or receive for informational purposes that may be of interest to California residents. Please see the Data Security and Retention section of this Policy for information about our data retention practices.

Disclosures for a Business or Commercial Purpose. In the preceding 12 months, Y&J has disclosed the categories of Personal Information in the above chart to our Service Providers for specific, limited business purposes, including the purposes listed in the How We Use Information section of this Policy.

California “Shine the Light” Notice. California law requires us to inform California residents who have provided us with Personal Information that they may request information from us about our disclosures to third parties for their direct marketing purposes. We do not disclose Personal Information to third parties for their direct marketing purposes.

VI. Notice to Residents of Other U.S. States

If you reside in a U.S. state that has enacted a comprehensive consumer privacy law— including, for example, Colorado, Connecticut, Indiana, Iowa, Montana, Oregon, Tennessee, Utah, Virginia, or any state that adopts similar legislation after the Effective Date of this Policy — you may have some or all of the following rights (subject to statutory exceptions and exemptions):

• Right to Know / Access – to confirm whether we process your personal information and to access such information.
• Right to Correct – to request that we correct inaccurate personal information we maintain about you.
• Right to Delete – to request deletion of personal information we collected from or about you.
• Right to Data Portability – to obtain a portable copy of personal information you previously provided to us.
• Right to Opt Out of (i) “sales” of personal information, (ii) “targeted advertising” (also referred to as “cross-context behavioral advertising”), and (iii) “profiling” in furtherance of decisions that produce legal or similarly significant effects.
• Right to Appeal – to appeal any decision we make about your request by following the instructions in our response.

How to Exercise Your Rights. You (or an authorized agent where permitted) may request to exercise your rights by submitting a ticket with “Privacy Request” in the subject line here.

We will verify your identity and respond within the timeframe required by applicable law (generally 45 days, with a single 45-day extension when reasonably necessary). Our response will explain the reasons for any full or partial denial of your request and, if applicable, how to appeal that decision.

VII. Notice to European Customers

The following table depicts how we use and disclose the Personal Information we collect from European Customers and the lawful basis for such use and disclosure:

European Customers have certain rights with respect to Personal Information. Namely the right to:

• access your personal information;
• correct incomplete/inaccurate information;
• erase the personal information we hold about you;
• restrict how we handle your personal information;
• transfer your personal information to a third party;
• object to how we process your personal information; and
• withdraw your consent at any time.

However, please note that some of these rights may not always apply, as there are sometimes requirements and exemptions which may mean we need to keep processing the personal information or not disclose it, or other times when the rights may not apply at all. If you wish to exercise any of these rights, please submit a ticket with “Privacy Request” in the subject line here.

You also have the right to file a complaint with us and/or the applicable supervisory authority including the UK Information Commissioner’s Office (www.ico.org.uk). A full list of Supervisory Authorities in the EEA can be found at www.edpb.europa.eu/about-edpb/about-edpb/members_en.

VIII. Data Transfers from EEA and UK

Y&J is a U.S.-based business. Your Personal Information may be transferred to or within the United States, which may not be subject to data protection laws similar to or be regarded as providing an adequate level of data protection to the jurisdiction in which information is provided to or received by us.

If we transfer Personal Information (i) from within the EEA to countries located outside the EEA that have not received an adequacy decision from the European Commission, or (ii) from the UK to countries that are not recognized as offering an adequate level of protection by the UK Government, including within Y&J offices and with our Service Providers, we implement adequate safeguards to appropriately protect such transfer of Personal Information, including on the terms of a valid data transfer agreement incorporating the European Commission’s or the UK Information Commissioner’s Officer’s standard contractual clauses or as permitted under applicable data protection laws.

IX. Data Security and Retention

The security of your data is important to us, but please remember that no method of transmission over the internet or electronic storage is secure or error free. While we strive to use commercially acceptable means to protect your Personal Information from loss, misuse, and unauthorized access, alteration, disclosure, and destruction, we cannot guarantee its absolute security. By using our Services, you acknowledge that there are data security and privacy limitations inherent to the use of the internet, and that the security, integrity, and privacy of any and all information exchanged between you and Y&J cannot be guaranteed. We cannot ensure or warrant the security of any information you transmit to us or that we store, and you do so at your own risk.

Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes for which we collected it, as required to satisfy any legal, accounting, or reporting obligations, or as necessary to resolve disputes. The criteria used to determine the applicable retention period for your information includes the length of time we have an ongoing relationship with you and provide Services to you, and whether there is a legal obligation to which we are subject that requires us to retain your information.

X. Services from Other Parties; Internet-Based Advertising

Please note that this Privacy Policy does not apply to the practices of third parties on their own websites, including our Service Providers, marketing Service Providers, or other third parties. When you access a third party’s website through links on our website, information collected from you on those third-party websites is governed by their privacy policies. We are not responsible for and do not control the security or privacy of your information when you visit those websites. We encourage you to read the privacy policy of every website you visit.

For example, we and certain third-party partners may place advertisements for our Services on websites, apps, and platforms operated by others. If you would prefer not to receive certain interest-based advertising, you can opt-out of this activity at the Digital Advertising Alliance (DAA) website at optout.aboutads.info, optout.networkadvertising.org, optout.privacyrights.info, and www.aboutads.info/appchoices.

If you do not want the Services to collect information through the use of cookies, you can also set your web browser to reject cookies from the Services. Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences. Please note that this sort of opt-out may be browser and/or device specific. Please also note even if you choose to remove your information or opt-out, you may still see advertisements while browsing online. However, the advertisements may be less relevant to you and your interests.

XI. Children’s Privacy

Our website and Services are not directed to or intended for use by minors. If we learn that we have unknowingly collected or received information from a child under the age of 18 without his or her parent or legal guardian’s verified consent, we will make reasonable efforts to delete such information from our records. If you believe that we might have any information from or about an individual under the age of 18 without appropriate consent, we ask that a parent or guardian submit a ticket with “Privacy Request” in the subject line here.

XII. Changes to this Policy

The Effective Date of this Privacy Policy is set forth at the top of this webpage. As business needs change, we may amend this Privacy Policy. The amended Privacy Policy supersedes all previous versions. If we update this Privacy Policy, we will notify you by posting a new Privacy Policy on this page. If we make any material changes to this Privacy Policy, we will notify you as required by law, which may include by email to the email address you provided to us, if available. We encourage you periodically to check this page for updates.

XIII. Contact Us

We welcome your questions and comments about this Privacy Policy or how we process your Personal Information. Please contact us using the information below, and we will respond to you as soon as reasonably possible.

By Submitting a Ticket: https://support.pianowithjonny.com/support/home

By Mail:
Y&J Music, LLC
2000 Mallory Ln, Suite 290-1230
Franklin, TN 37067

We try to respond to general privacy inquiries within 30 days or as otherwise required by law. Requests to opt-out from our marketing will be processed within 10 business days.
Individuals with disabilities who are unable to usefully access our Privacy Policy online may contact us at the above-listed contact information to inquire how they can obtain a copy of our policy in another, more easily readable format.