Member Support
Common FAQs
Yes, we offer exclusively digital products for instant streaming on all devices. We do not ship and send physical products by mail.
Downloadable sheet music and backing tracks are available on each of the course and smartsheet pages once you are past the free trial and become a paying member. They are not found on individual lesson pages (unless the lesson is a quick tip).
On a desktop, right click the track and select "save as." For iPad and iPhone, we recommend using the browser Documents by Readdle which allows file downloads.
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Jonny's original and public domain arrangements are available to members at 50% off, and 3rd party copyrighted songs are exclusively distributed by musicnotes.com. Members get a 20% discount for musicnotes arrangements.
Lesson sheets break down a song or piano style into sections. They coincide with a lesson or course. An arrangement is a stand-alone transcription of one of Jonny's performances. These are available at 50% off to members.
For ease of navigation, we offer 2 tools. First we have chapter markers on every video. Second, you can use the forward or back keys to quickly and easily review the video.
Email us within 30 days if you are not satisfied with your purchase for a refund.
Member support form has moved!
Heads up PWJ members!
Our member support form has moved to our brand new support desk, which can be found at https://support.pianowithjonny.com
We’ve included a ton of new tutorials and how-to articles/videos, which we’ll continue adding to over time!
To get the same quick and reliable support just search the knowledge-base or submit a new ticket.
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