What is the ordering process for sheet music and audio albums?

The order process for downloadable products is as follows:
1. User adds product to their cart
2. Users checks out and pays
3. Since the items in the order are all downloadable and virtual the order will complete after the payment
4. Once complete, the user will:

  • Be granted download permissions
  • See the download links on the order received page
  • See the download links in their email notification
  • See the download links on their ‘My Account’ page if logged in
  • Users can then download their files an unlimited number of times.

What is the ordering process for piano video courses?

The order process for video course products is as follows:
1. User adds product to their cart
2. User registers an account to the site, checks out and pays
3. Once complete the user will:

  • Get a confirmation that the account is created via email
  • See the order received page with a link to the piano course page
  • Get an order receipt via email
  • See the page link on their ‘My Account’ page if logged in
  • Users can then access the page when logged in to download or stream the videos

Are all products digital?

Yes, we currently offer only digital products available for download and web-streaming. You will not receive any tangible products by mail.

What is the best way to view the videos?

Our videos can be streamed through our website or downloaded. For optimal video playback, we recommend using the latest versions of either VLC media player or Quicktime media player. These media players have ‘chapter marker’ capability. If you are experiencing playback issues, make sure you have tried installing the following media players.

How are returns handled?

If you are unsatisfied with your product, please email us within the first 30 days to receive a full refund. Email us in our contact link with the subject headline “RETURNS” and we will promptly take care of your return request.